This course is designed as an overview of the principles of the Incident Command System (ICS) and an orientation to the basic ICS structure, terminology, and common responsibilities. It will provide basic information about the Incident Command System to enable work in a support role at an incident or event, or to support an incident from an off-site location such as an Emergency Operations Centre.

The course will take approximately 2 to 4 hours to complete. Allow 30 to 45 minutes to complete the exam.

Emergency Operations Centre 100 - An Introduction to Emergency Operation Centres (EOC 100) focuses on the EOC and its components. The purpose of EOC 100 is to provide a basic understanding of emergency operations centres. EOC 100 will introduce the roles, responsibilities and functions of the EOC and expand on the facility itself. Staffing considerations will be discussed in regards to staffing levels, assignments, and support offered to the staff. Operational information, such as information management tools within the EOC, will also be explored. Finally, the process of activation and deactivation of the EOC is examined. This course, along with EM 100 - Introduction to Emergency Management and ICS 100 - Introduction to the Incident Command System, will prepare participants to function in minor roles in an EOC and provide a foundation for more advanced emergency management and EOC courses.

The course will take approximately 4 hours to complete. Allow 30 to 45 minutes to complete the knowledge check.

Emergency Social Services (ESS) 100 is designed to provide a broad overview of the human side of emergency and disaster response. Whether it is shelter, food or comfort, Emergency Social Services provides the services and supports needed by those affected by a disaster.

This course is the starting point for community staff and volunteers to develop knowledge and skills in ESS.

The course will take approximately one hour to complete.